Privacy Policy

Who we are

At our business, Stem Digital (Lara Dunbar-Marchant trading as Stem Digital; https://stemdigital.co.uk) we are committed to respecting your privacy, and protecting any personal data provided when using our site. This privacy policy informs you of what personal data is collected from you while using stemdigital.co.uk and how it is used. Our website address is: https://stemdigital.co.uk Please contact us (https://stemdigital.co.uk/contact/) with any privacy queries regarding our web site or our business.

What data do we collect?

Our business collects the following data:

  • Through a contact form, we collect personal identification information (name, email address and a short message you write). This will be used only to contact you regarding your enquiry.
  • Through our newsletter sign up. This will be used only to email you with blog posts and information about services we think you might like.
  • We send customer survey/feedback forms following any work we do with you. These are optional to complete and help us provide a better product to customers.
  • Through our meeting booking form on our contact page. We use your name and email address to set up the meeting.

How do we collect your data?

You directly provide our business with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Our business collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Set up a meeting if you have requested one.

When our business processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our business securely stores your data in our secure cloud databases.

Our business will keep your project related data for three months following close of project. Once this time period has expired, we will delete your data from our systems. If you have subscribed to our newsletter our our members’ area, then we will retain your data until you ask us to remove it.

Marketing

Our business would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may opt out at any time at a later date.

You have the right at any time to stop our business from contacting you for marketing purposes or giving your data to other members of the our business. If you no longer wish to be contacted for marketing purposes, please contact us (https://stemdigital.co.uk/contact/) and we will remove you from our contact list.

What are your data protection rights?

Our business would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request our business for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our business correct any information you believe is inaccurate. You also have the right to request our business to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our business erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our business restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our business’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our business transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@stemdigital.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page (members’ area), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to our members’ area, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you book a meeting with us via our Calendly calendar on the contact page, cookies are also stored. You can read mor information about the use of cookies from Calendly in their Cookie FAQ page and their Privacy Policy. As always, you have the opportunity to refuse to have cookies stored.

For further information, visit allaboutcookies.org.

How do we use cookies?

Our business uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • To enable some of the functionality of our site

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our business uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the allaboutcookies.org website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our business website (https://stemdigital.co.uk) contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Our business will never share or sell your data with third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to our privacy policy

Our business keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 11th September 2022.

How to contact us

If you have any questions about our business’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@stemdigital.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our business has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.